FAQ
Frequently Asked Questions (FAQ)
1. How do I know what country I can shop from, and if you are shipping to my country?
Please check the section SHIP TO, where we constantly update the list of countries we serve.
2. Why don't you offer shipping from all countries to all countries like many other providers?
We evaluate each market combination individually to secure the best shipping rates for you, rather than the common, overpriced rates offered by courier services. We focus on providing top rates and speed to serve you better. We are also expanding our partnerships with warehouses and will constantly update the countries you can ship from. Additionally every new country has its own regulations and restrictions, which we try to fully understand to offer a tailored local adapted service.
3. What is the tax-free limit?
Please go to the SHIP TO section and select your country. All restrictions and limitations are individual and country-based, so we dedicate this information to the specific page for each country.
4. What about restricted items or customs limitations?
Please go to the SHIP TO section and select your country. Since restrictions and limitations are individual and country-based, we provide this information on the specific page for each country.
5. What about customs fees or taxes?
Customs fees or taxes will be paid by you when customs contacts you. Try to stay below the tax-free limit to avoid additional charges.
6. Can my friends or family use your service to send items to me?
Yes, of course. They can use the service in the same way as you, by adding the recipient address.
7. What makes you different from the competition?
We strive to offer the best rates and quick customer service, especially in English, for expats living abroad. Additionally you do not need to input every product one by one in a webform, simply send us the order details via email and we handle the rest for you.
8. What happens if I do not get my products?
If your package is sent out but not delivered, we will start an investigation. Normally, the logistics company should refund the money, however often the parcel will arrive few days later.
9. What if I receive damaged or wrong items?
If you opted for additional transport insurance, the insurance will cover the costs for any damages incurred during shipping. If it is clearly the transpor companys fault, we will assist in receiving refunds from the logistics company.
In case of receiving wrong items, this is the fault of the online shop you were buying from. To avoid such situations, you can opt in for additional services, such as "Parcel checking" our warehouse team will then open and check incoming parcels and identify if products are wrongly sent. In that case we can handle the return process, but be aware that it will also be an additional handling cost. Most often items are correct and these situations are very rare.
10. What if I do not want the product and want to return it?
We currently do not offer a return service, as we ship internationally and the costs and process for returning items are complex. We apologize for this and are working to change it in the long term.
11. I am a business and seller. Can I use your service?
Yes, you can use our service in the same way that individuals do, please contact us for more informations and to understand your specific needs: info@shippido.com
12. How much does the service cost?
The cost depends on the country-to-country pairing. Please check the detailed cost overview on each country page in the SHIP TO section and select your country. We are very transparent with the costs and do not hide any fees.
13. What is the unique code for?
You must add the unique code to your order's warehouse address for the workers to know it belongs to you. This is very important, as otherwise, the workers won't know which parcels belong to whom.
14. Can I use the code for any country?
Yes, the code will not change. You can use it for any country and shop.